Q&A | Timemark Travel

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How to book

Book on line using our form: send us your request by using our book form or simply just send us en email to info@timemark.vn. We will get back to your within 24 hours, not including weekend [afternoon of Saturday and Sunday]; holidays.

Notes: Timemark Travel does not except any booking [at the first time only] by call. You can call us followed by +84 989 749274 any time you want to ask anything you want as long as you already droped us your request by e-mail.

Buy and Pay

  • Deposit 20% of total your order is required upon confirmation of any booking [Exceptional may be occurred and dealt case by case].
  • Generally you are required to make full prepayment 60 days before departure for all services by bank transfer.


  • All bank charges/ fees, if any, will be paid by your side. The bank slip is required to be faxed [followed by above number] or scanned and sent it [followed by above email] to us.
  • Timemark Travel does not except payment visa credit card for security.
  • All vouchers, tour confirmation … will be sent back to you once we receive full payment from your side.
  • Beneficial bank add: 50 Bis – 52 và 46/10 Pham Hong Thai, Ben Thanh Ward, District 1, HCM, Vietnam.
  • Beneficial bank swift code: SACLVNVX.
  • Beneficial account #: 1430106356510010 (USD)

Amendment and Cancelation

  • If you want to ament your booking, simply send us an email followed by info@timemark.vn with your booking number. Timemark Travel will act on it accordingly and get back to you within 24 hours.
  • You have a right to cancel all your bookings within limiation.

Notes: Timemark Travel does not except the amendment by call. En e-mail sending to info@timemark.vn will be required.

Cancelation by client:

  • Total 20% of deposit will be not refunded if you pass over the cancelation deadline [Cancelation deadline will be given to you upon certain service].
  • Cancelation point of time: [15-29 days before arrival: 10%]; [8-14 days before arrival: 40%]; [7 days before arrival: 100%]; [No show: 100%].
  • Refund of unused services: No refund will be given for any unused service after the trip has commenced.

Cancelation by Timemark Travel [TMT]:

TMT may cancel a trip at any time prior to departure due to such events of force majeure as terrorism, natural disasters, war, fire or other external events which are not viable for us to operate the planned itinerary. In case such events happen, we are responsible for immediately informing the client and refunding the full amount that you have paid for. If client wish to switch to any date, they can do it too, if operation condition is permitted.


You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.


  • Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.
  • Timemark Travel strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.
  • If you wish Timemark Travel to buy travel insurance for you send us an email followed by info@timemark.vn or call us followed by +84 989 52 82 54 or live chat with us during our business office hours.


Your are required to give us all information about you such as name, email, tel… to access and use certain service at www.timemark.vn. All information declared must be ensured the accuracy and legality.

Collecting your personal information: through our website will help TMT to:

  • Support and trouble shooting customers when purchasing our products.
  • Provide related information and launch related promotion to our products and services of TMT’s website.

Using and sharing your personal information:

  • TMT has the right, when necessary, to use given information to contact you directly such as: sending welcome letters, orders, letters of thanks, and technical information about security. That is why you may receive a regular supply information of products, services, upcoming events or employment information if you subscribe to email notifications.
  • TMT may disclose or provide your personal information in the case which is really necessary as follows: [a] upon request of law enforcement agencies; [b] in cases where we believe it will help us to protect their legitimate rights under the law; [c] emergency and necessary to protect the personal safety of other members of TMT.

We are fully committed to:

  • Not disclose your personal information to public.
  • Not disclose your personal information to the third party, if not related.

Questions about Vietnam entry visa

Vietnamese people that hold foreign passports and foreigners who are their husbands, wives and children are exempt from visa requirements to enter Vietnam and are allowed to stay for not more than 90 days. In order to be granted visa exemption certificates at Vietnamese representative offices abroad, overseas Vietnamese need conditions:

  • [a] Foreign-issued permanent residence certificate (PRC) with the validity of at least six months since the date of entrance.
  • [b] Visa exemption paper (VEP) is granted by Vietnamese appropriate authorities.

Note: Those who expect to stay more than 90 days must apply for visa according to current stipulations before their entrance.

Citizens of Thailand, Malaysia, Singapore, Indonesia and Laos holding valid ordinary passports are exempt from visa requirements and are allowed to stay for not more than 30 days; Philippines is allowed to stay for not more than 21 days.

By February 2011, citizens of China, Kyrgyzstan, North Korea, and Rumania holding valid ordinary passports for official mission. Citizens of 60 countries holding valid diplomatic or official passports are exempt from visa requirements including: Argentina, Afghanistan, Albania, Algeria, Azerbaijan, Bangladesh, Belarus, Brazil, Brunei, Bulgaria, Cambodia, Chile, China, Croatia, Cuba, Czech Republic, Dominica, Ecuador, France, Hungary, India, Indonesia, Iran, Iraq, Japan, Kazakhstan, Kyrgyzstan, Laos, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nicaragua, North Korea, Pakistan, Panama, Paraguay, Peru, Philippines, Romania, Russia, Serbia, Singapore, Slovakia, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Thailand, Tunisia, Turkey, Ukraine, Uruguay, Uzbekistan, Venezuela.

  • Visa with 30-day validity is exempted for officials from ASEAN secretariat holding different kinds of passports.
  • Citizens of Sweden, Norway, Denmark, Finland, Japan, South Korea and Russia holding different kinds of passports are exempt from visa requirements and are allowed to stay for not more than 15 days.
  • See more updates here.

Others who want to enter Vietnam must be provided with a visa.

Visa is issued at the Vietnamese diplomatic offices or consulates in foreign countries. Visa is possibly issued at the border gates to those who have written invitations by a Vietnamese competent agencies or tourists in the tours organized by Vietnamese international travel companies

  • Step 1: Scan your valid passport + your flight + your hotel address, if any + date of arrival and send it to us followed by info@timemark.vn
  • Step 2: We will send you back the “approval letter” after 03-05 working days.
  • Step 3: Upon arrival at the airport, expect to fill in a simple form to fill in [see it]. Please remember to bring at least 2 passport-sized photos [04*06 cm], USD 45/person for stamp fee per person [1 month single]. You can expect the process to take about 15 minutes total.

Normally, 1 month single entry will cost:  USD 16 for our service fee for the letter of approval [excluding USD 45 for the stamping fee at Vietnam airport paid by yourself].

  • The “visa approval letter” is a document (approved by the Immigration Office) that allows you to enter and exit Vietnam for a given time period. With the approval letter, you can pick up your visa upon arrival at one of the three international airports in Vietnam (Hanoi, Ho Chi Minh City and Da Nang). See the example of visa approval letter.
  • Normally, visa approval letter is usually issued in group and therefore, you may find your name and other information in the same letter as other people. Let us know if you want a private letter followed by info@timemark.vn.
  • The letter of approval can not be amended once it is issued. You are required to apply for a new letter in case you wish to update your information.

Indo-Chinese visa

You can get a Laos visa stamp upon arrival without pre-arrangements. You only need to pay a USD$25 fee [this fee maybe different depending on passport holder nationality] and 2 pictures for each traveler. It takes about 15 minutes for processing at the airport.

You can get a Cambodia visa stamp upon arrival without pre-arrangements. You only need to pay a USD$25 fee [this fee maybe different depending on passport holder nationality] and 2 pictures for each traveler. It takes about 15 minutes for processing at the airport.